The client
A boutique hotel in Grand Baie: 24 rooms, strong reviews, weak direct channel.
The problem
80% of bookings came via OTAs charging 15–20% commission, and the old site loaded in 9 seconds on mobile. Guests gave up before the gallery appeared.
What we built
- Growth-tier website rebuilt on a modern stack, bilingual EN/FR
- Booking engine integration for commission-free direct reservations
- AI chat assistant answering availability and pre-booking questions in English and French, 24/7
The numbers
9s → 1.4s Mobile load time
×2 in one season Direct bookings
~60% Pre-booking questions handled by AI
“Direct bookings doubled. The AI assistant answers guest questions at 3am. We literally make money while we sleep.”
— Hotel owner, Grand Baie