The client
A multi-practitioner clinic in Quatre Bornes.
The problem
The receptionist was overwhelmed, and patients could only book by phone during office hours. Evenings and weekends went unanswered.
What we built
- Clinic website with services and practitioner profiles
- AI receptionist on web and WhatsApp: appointment booking, reminders and FAQs in EN/FR
The numbers
35% Appointments booked outside office hours
Down ~50% Front-desk call volume
“Half our calls are gone. Patients book themselves.”
— Clinic manager, Quatre Bornes